COO Execution
KBS has over 40+ years experience in helping C-Suite executives solve issues around ROI identification, ROI capture, internal process enablement and execution. Additionally, KBS can help you identify opportunities to close reporting gaps and identify process improvement areas. These gap closure measures result in lower costs, business metric insights, faster payment and process efficiencies·
Team Management
Will help you learn techniques for leading, mentoring, and managing a world class success team, including hiring, training, and performance management.
Customer Success
Strategic Leadership
Provides leadership through development of, and execution of the customer success strategy, including setting goals, defining key performance indicators (KPIs), and establishing best practices, Customer and internal touch point matrices
Customer Engagement
Teaches you how to drive customer engagement, onboarding, adoption, and advocacy. Focusing on product/service adoption, retention, expansion and renewal. Will position you as the customer advocate to promote customer needs
·Cross-Functional Collaboration
Demonstrates how Customer Success works collaboratively with a matrix organization, working with sales, product, and marketing, to align customer success efforts with overall company goals
Data Analysis and Reporting
Will create KPIs and metrics to track and analyze customer data, identifying trends, and reporting on key metrics to stakeholders. These metrics include Customer Churn Rate, Customer Lifetime Value, Net Promoter Score, Customer Satisfaction Score, Customer Retention Rate, Expansion Revenue Rate, Product Adoption Rate, and Customer Health Score
Partner Ecosystem Development
Partner Ecosystem Executive
Having developed and led partner ecosystems for several Fortune 50 companies, including SAP, IBM, TCS, we will create Partner related ecosystem organization to include vision, objectives, outcomes, infrastructure, training and metrics
Partner Management Systems
We will help you develop your partner ecosystem and coach you in management of your partner programs for both software and services organizations
Cloud Procurement (SAP Ariba, Coupa...) Project Management and Optimization
KBS will guide you through project management leading practices. These begin with Procurement vehicle support (RFI, RFP) to ensure your requirements are well understood and well documented. KBS will also assist with setting up PMO activiities such as RAID logs, Project Plans, project charters, requirements sessions, design sessions, build processes, testsing and post go live support
KBS can also serve as interim or fractional PMO roles
Board Advisory
KBS will serve as board advisors on growth companies that require customer success, delivery excellence and partner development needs. This allows companies and PE firms to scale quickly with extensive knowledge that can be immediately brought to bear with little overhead
Optimization of your subscription
We all have felt the impact of implementing software just for it to lack adoption once the consultants have departed. Here at KBS, we are experts at post go-live adoption for most procurement solutions. We help optimize templates, drive content creation (think catalog and contracts), and drive supplier enablement by communicating the value of the new software to your suppliers and internal users. Additionally, we help facilitate change management such that your users are communicated to effectively, ensuring the understand value of the new system. We also train users and suppliers how to navigate and operate ensuring adoption success